Complaints Procedure for the Department of Agriculture and Rural Development
The Department of Agriculture and Rural Development (DARD) is committed to providing its customers with high quality standards of service. We welcome your comments on the quality of service you received and, if you are unhappy with our service, please let us know as soon as possible.
How do I make a complaint if I am unhappy with the quality of service I received?
Our complaints procedure is easy to use and you can make a complaint if you are unhappy with the quality of service you received in any of the following ways:
- In person
- By telephone
- By letter
- By e-mail
- By fax
- By text-phone (only from another text-phone) or
- Through the online complaint logging form on this site.
For more information refer to Our Complaints Procedure Leaflet.
Please note that this complaints procedure does not include appeals about Departmental decisions nor does it include matters of policy or legislation which are the direct responsibility of the Minister.
Please note that this complaints procedure does not include appeals about Departmental decisions nor does it include matters of policy or legislation which are the direct responsibility of the Minister.
Related Links
Customer Complaints Logging Form
"Our Complaints Procedure" - Leaflet outlining DARD's complaints procedure
DARD Customer Service Complaint Card
DARD Customer Service Comment / Suggestion Card
"Our Complaints Procedure" - Leaflet outlining DARD's complaints procedure
DARD Customer Service Complaint Card
DARD Customer Service Comment / Suggestion Card
Alternative formats of "Our Complaints Procedure" leaflet currently available: