Providing you with a high quality service is a matter of great importance to us in the Department of Agriculture and Rural Development (DARD). We will work to make sure that our services and facilities are accessible to you and promote equality, dignity and respect for everyone. Treating you fairly is at the heart of our business, and we aim to make sure that you can enjoy the highest possible standards of service at all times. A full copy of the Document can be accessed at the following link Customer Service Standards Booklet.