The values we hold as an organisation are important in ensuring that at all times we aim for the highest standards of professionalism, both in our operational work and our service to customers. This charter describes what we do and contains details of the standards of customer service that you can expect from us. Please note some of the information contained in this document may have changed since its original publication. The standards shown in this document will be reviewed regularly. Any changes made will be reflected in the Agency's Business Plans and Annual Report and Accounts.
10 January 2009
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